Cloudbeds

Cloudbeds an easy-to-use hospitality management suite that offers hoteliers a centralized solutions

What do you like best? Cloudbeds is designed to improve the lives of independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns, vacation rentals, apartments, campgrounds and more. What do you dislike? has not Employee Management, Reputation Management, Vacation Rental, Catering, Loyalty program Recommendations to others considering the product: it's very easy to use, has a good costumers support What problems are you solving with the ...

Cuando hubo problemas de baja del…

Cuando hubo problemas de baja del servicio la respuesta no fue inmediata, y alguna pregunta no fue contestada. En general estoy satisfecho.

Too many bugs, poor support

Too many bugs and the system is very oldschool. Updating slow. Support team Auto reply is sending you thousands of emails every time you contacted them and asking you if you need help however, I was told they are working on. They spent very long time on maintenance 1 feature. Experiencing different issue every week. Your sales will not help you after you paid.

Their selection process is too long.

Their selection process is too long and demanding, before you can even talk about money, or even consider if you are really interested in taking it. Do not expect proper feedback if you are not selected. All they ask for, they don´t give it back.

slow support and doesn’t keep agreements.

If you have to contact their support, don’t hold your breath. You’ll be luckily if you’re being answered after a third reminder.Being promised certain updates that are crucial to our business for almost a year.

Offered something.. said we didn’t sign any contract... dishonest

After negotiating the price, they offered me a deal for enterprise version and when the implementation started they simply downgraded to premier without telling me... I simply recognise that all the add ons disappeared.. When confronted they said they apologise but we didn’t sign anything.. and that I’m already speaking to the sales director so I can’t complain “Thanks for the screenshots, I know what we offered and I know we offered via email but I also know that we didn't sign any ...

Product vastly overrated and not good value for money

I looked hard and long at Cloudbeds and other alternatives to migrate my PMS/Booking Engine and Channel Manager in order to meet two critical goals: (1) Move my rates to an occupancy based model (and being able to distribute those to OTAs) and (2) connectivity to Google Hotel Ads. Unfortunately during the Sales process I was incorrectly informed that both those goals can be met (I have to disclose I was pursuing a iFrame integration as linking out to an external url just doesn’t make for a ...

Different problem every week

Different problem every week. Terrible CS.

After 9 months using the software

After 9 months using the software, I get a bug quiet annoying, repported it, within nearly two month, nobody work on it : support just tried to win some time to get you do some more tests or accuse any third parties instead of fixing something obvious. The same goes for my account manager : after getting a good relationship with the first one (who also sold me the software, I get a new one. It took more than 3 weeks to reach her over the phone and she's totally useless : just hide behind ...

Dishonest Sales techniques

Dishonest Sales techniques. Very expensive...