ChurnZero

Taking Customer Success to the Next Level!

What do you like best? The easy to use interface, and knowing what everything is and means by the color coding. It really helps you be proactive, and takes those actions and reminders to a whole new level. Nothing is more important than retention when it comes to Customer Success, and this platform puts that at the very top of the priority list. What do you dislike? Honestly, I don't have any dislikes, but the beauty of a platform this innovative is the areas of growth and continuous ...

Grateful for a tool like ChurnZero

What do you like best? I like how we can have on-boarding and off-boarding journeys and set tasks for CSMs that will link back to Salesforce account pages. What do you dislike? I haven't been using the tool long but I haven't found anything that I dislike yet. What problems are you solving with the product? What benefits have you realized? Automation, tracking client health scores, syncing with Salesforce, transparency with tasks.

Requirement for running a CS team

What do you like best? The ability to consolidate data from all systems into one tool. I'm constantly asked for the health of the customer and it's impossible to gauge without considering info from all of our systems - CRM, Support, Chat, Webinar, and product. I can finally report on the health of our customers and our CS ability to success them! What do you dislike? The Sales dashboard in the CRM is not as helpful as it could be - I wish it was customizable. Tasks created from the ...

Has helped us stay organized and automate customer interactions

What do you like best? Really like the task management capabilities - this has helped our team get significantly more organized. Also, having activity & usage tracking is very beneficial for next levels of discussions with the clients about their team and activity. We will continue to look to leverage these interesting features moving forward. The possibilities of using the automated emails and journey tracking is very exciting, and although we're new to using CZ as a team, we have ...

Using ChurnZero as a Customer Success Manager

What do you like best? The automation through plays is a game changer. ChurnZero allows you to build specific segments and create automations to help retain and keep customers happy. The segments and filtering functionality set ChurnZero apart from other platforms. What do you dislike? The set up process is complicated however the customer support at ChurnZero is extremely helpful and they do monthly check in calls to help us use their product effectively. What problems are you ...

Robust, relatively easy to use Customer Success software with a great team behind it

What do you like best? I really like the overall UI, it's clean and reasonably easy to use We were able to integrate nearly all our systems to house important customer data in one place There are sufficient permissions to prevent the users from creating 'noise' in the system, but enough flexibility to allow the team to create their own segments/alerts/plays as needed. LOVE the CZ team, everyone we've talked to in sales/support/success/leadership has been phenomenal. What do you ...

Churnzero makes me a better CSM

What do you like best? Journeys and plays ensure I never miss anything now. I live in my daily task list, then as soon as they're ticked I use the 'churnscore changes' section to be proactive, jumping on any change in client behavior. This has revolutionized my working day and the way I interact with my portfolio. Our Churnzero CSM Bora is phenomenal. What do you dislike? It does take time to get it set up but that was largely down to our levels of integration. However, I would add ...

All our data in one place

What do you like best? We have a quite a few software systems which track different portions of our business and ChurnZero helped us tie them all together to get a clearer picture. What do you dislike? Not much, it's a bit overwhelming at first given how much information you have access to but it's a good problem to have. Recommendations to others considering the product: It takes commitment internally to get implemented but it is worth the time and effort. What problems are you ...

Relevant and Timely Customer Marketing

What do you like best? ChurnZero has helped us deploy relevant customer marketing around. In addition, it has allowed our team to focus on the right accounts at the right time. What do you dislike? We already have a customer health score in place via Tableau, it has been challenging to mimic that score in ChurnZero. Since ChurnZero will be live instead of a bi-monthly extract it is important for that Churn score to be in ChurnZero. What problems are you solving with the product? ...

Highly recommend for any CS team out there!

What do you like best? ChurnZero is giving us insight into our customer's activities in a way that we've never had before. The team at ChurnZero has been super helpful and takes the time to understand our needs to get the most out of the software. It's cool to see all of the different features that they offer and the number of direct integrations we can choose from makes it easy to incorporate systems that we already use. What do you dislike? There isn't anything that I dislike about ...