ChurnZero

Great tool for my CS Team

What do you like best? I love the Team View on the Dashboard because I can easily look and see where everyone's accounts are trending and what the CSM's activity looks like. I find that the data is very clean and easy to read. What do you dislike? There are a few things a little unclear when segmenting, but the CZ Support Team and our CSM, Naomi, are always incredibly helpful! What problems are you solving with the product? What benefits have you realized? The team had a hard ...

Exceeded Expectations!

What do you like best? I love how ChurnZero thought of everything to support CSMs in their job. They clearly know their customers. I like that I can setup alerts for virtually anything and automate a lot of tasks that I simply didn't have the bandwidth to do before. Thanks to CZ no information will fall through the cracks. What do you dislike? I think are modifications to the UI that would make the environment cleaner. Also, some flows like editing segments could be improved. (hitting ...

Centralizes Client Data, Helps Build Transparency and Supports Process Automation

What do you like best? ChurnZero has played a critical role in defining and tracking the lifecycle of our clients. The system helped us implement a variety of automation from internal notifications to automated follow up for our clients. I use ChurnZero daily as a resource to ensure that I am on track and that my clients are maintaining their health on our software. What do you dislike? Prior to using ChurnZero, we were on another platform, alongside MANY Google Sheets, all of which ...

Requirement for running a CS team

What do you like best? The ability to consolidate data from all systems into one tool. I'm constantly asked for the health of the customer and it's impossible to gauge without considering info from all of our systems - CRM, Support, Chat, Webinar, and product. I can finally report on the health of our customers and our CS ability to success them! What do you dislike? The Sales dashboard in the CRM is not as helpful as it could be - I wish it was customizable. Tasks created from the ...

It's the beginning of a long term relationship to reduce Churn and improve overall CX

What do you like best? Since day one, the team at ChurnZero has been very helpful. From discussing potential solutions to understanding our needs, they have helped us along the way to really help us leverage the best of their solution. We worked with Abby who was always available to take our call, setup meetings to review my questions or plain simply responding to emails in a short order, in order to ensure we were working towards a perfect solution. The ChurnZero dashboards are great, ...

Excellent Churn Predictor

What do you like best? Excellent Churn Predicting tool - Helps with remarkable insights about Churn and usage metrics. Easy export and filtering with the segmentation. Ease of use. What do you dislike? Nothing much. It's an awesome tool when compared to Natero Recommendations to others considering the product: Great tool - Easy to learn and adapt quickly. What problems are you solving with the product? What benefits have you realized? Churn prediction, Upsell opportunity, ...

This is a great software for any account manager

What do you like best? Its great to see a clients usage over time, also alerts via email are super helpful. I have found many things helpful in the usage of this software over time. It honestly proves itself the more u use it. What do you dislike? Nothing, its all great. Seriously, we like it all. I guess if we had to choose 1 thing it would be that the load time is slow, but that could also just be our wifi over here. Recommendations to others considering the product: Buy it. ...

ChurnZero - Keeping customers happy

What do you like best? Great product to keep on track of customer accounts, to do lists, action items, and renewal dates. Integrates easily with our products to track customer usage allowing us to fine tune our meetings and deliverables to ensure the highest possible customer satisfaction. What do you dislike? We have recently adopted ChurnZero for use in tracking our customers. So far, there have been no downsides that we have found. The tool integrates nicely with our products as ...

Smooth implementation and high function

What do you like best? I like having a one stop shop that includes: Health scoring, Activity tracking, Automated plays and journeys, NPS Survey, and Product Usage capability, in addition to consolidating customer data from Zendesk and Salesforce. In a previous company we paid separately for each of those and then had to figure out how to integrate all the data into actionable insights. I anticipated the implementation process for all of the above to be tedious and time consuming, but ...

Helpful data and analytics to inform our decisions!

What do you like best? The support and service from the CZ team is outstanding. Prior to having CZ, we were just using our best educated guess as to what we thought would help with renewals and what were the "sticky" parts of our product. Now we will have data to back every decision we make moving forward and help drive those renewals even higher! What do you dislike? The only part that was slightly difficult was the implementation, but that is to be expected with any customer success ...