ChurnZero

World Class Customer Experience

What do you like best? Not only is the platform intuitive and easy to set up, the Customer Success team goes above and beyond to ensure that you have a successful implementation and launch. They are knowledgeable, strategic partners in ensuring that the platform meets our every need. What do you dislike? My only wish is that I had the ability to log in as a specific user to help troubleshoot issues. What problems are you solving with the product? What benefits have you realized? ...

Great platform and great customer success

What do you like best? The platform is flexible, innovation is fast, and the customer success team is great What do you dislike? Sometimes extra flexibility makes the system hard to use What problems are you solving with the product? What benefits have you realized? We have gained visibility to our customers actions and automated our customer success touch points. We have seen reduced churn and increased upsell.

Churnzero

What do you like best? I like having all the data in one place. When you have CZ you don't need to create your own system to view and analyze data. My dedicated CSM Naomi Aiken is the best! She is very friendly and is a product expert! Morgan Carson made implementation very easy! She is a great resource at CZ. They have tons of helpful resources if you ever have a question. The support library is able to answer pretty much every question that you can think of. Plus, the self-paced ...

Churnzero is great!

What do you like best? I like how easy churnzero is to use. I can log in and look at the metrics I need for the accounts I manage. What do you dislike? Sometimes I get lost in all of things I can do with Churnzero. The more I use it, the more features I have found helpful.. Recommendations to others considering the product: There is a lot of thing you can do with this program! What problems are you solving with the product? What benefits have you realized? The ability to ...

Great User Experience and Data Insights using ChurnZero

What do you like best? - The ability to create both simple and complex logic that allows you to view customer data from multiple systems, and really dive into analysis on trends and customer behavior - Simple user experience that makes team adoption easy and exciting - Ability to automate tasks and communication across multiple teams/processes (huge time saver) What do you dislike? - I would not say that this is a downside because it is very necessary, but you need to have a good ...

ChurnZero has saved us so much time!

What do you like best? ChurnZero is a great tool to quickly communicate with all of your customers through a couple of steps. We implemented it right before the COVID-19 crisis and reaching out to thousands of customers would have been very time consuming prior to using Churn. Thankfully within an hour we were able to reach them all. The ChurnZero team is so helpful and responds timely whether it is directly with your CSM or a support ticket. What do you dislike? Sometime the ...

Outstanding Support

What do you like best? Along with helping us become much more organized, the support that we've received (shout out to Lucas!) has been outstanding. He has challenged us to think outside the box in coming up with creative ways to segment our customer base so that we can support them better. What do you dislike? This is very nit-picky, but the left-hand sidebar UI could be fine tuned a little bit better. It can sometimes be intrusive or wonky in trying to get it to pop open. ...

ChurnZero helped us take Customer Success to the next level!

What do you like best? ChurnZero helps us have a holistic view of our customers and be able to make data-driven decisions. We are able to automize several processes during the customer journey and use the saved time to increase productivity. The fact that the product is so customizable gives it a big plus. We are big fans of the Dashboards, which help our team to work more efficiently. Even small features, like the Daily Digest, are so useful, as they help the team organize their days ...

CZ Pulls ALL Relevant Business Data into One Centralized Dashboard, and Makes Data Actionable

What do you like best? I like the Command Center, which shows me all of my tasks and alerts that need my attention in one easily- managed dashboard. I also like how customizable the Segments are, so I can pull in the all of the data points that are relevant for me in a list view. Finally, logging activities in CZ is a breeze, and a lot of that is automated through their robust APIs, so it saves a ton of time! What do you dislike? Not a lot to say here. Really strong platform! I guess ...

Easy to use and making my life easier

What do you like best? The play functionality is allowing us to communicate with our customers in a super-easy way. It is helping us to give a high touch feel to our low touch clients. We can set up different segments to help us group our clients together and to see them in different lights. From day one when our integrations were set up, we were off and running. The interface is super user friendly and easy to use. It is very intuitive and simple to use. Right now we are having a slow ...