ChurnZero

Standardize and Automate Processes and Plays

What do you like best? Allows getting out of spreadsheets for task completions tracking, and have better visibility on actions taken on emails sent. What do you dislike? Some features require a Javascript to be used, and we decided not to integrate it in our code. I guess that's on us at this point though. Just a shame really. Recommendations to others considering the product: As any new software. Get a solid sponsorship, clear vision statement and dedicate time to iterate on ...

Great Tool for Strategic Mass Outreach

What do you like best? The ability to scale communication and target specific accounts for a specific purpose is absolutely amazing. Churnzero connected with many data points across multiple of our platforms to give us insight into how each of our customers are doing. This enabled segment accounts into categories and write messaging specific to different categories of customers. When you have hundreds of accounts it is difficult to keep track of everything. Churnzero made that a lot ...

True Partners in Customer Success

What do you like best? The team, from sales to implementation and ongoing lifecycle support, was first class and a true partner to our business. What do you dislike? The only issue we encountered was that implementation was a little longer than we anticipated, mostly due to issues on our side. What problems are you solving with the product? What benefits have you realized? We chose ChurnZero to scale our customer success team without having to add additional headcount.

One of the best tool I have used so far.

What do you like best? Usage of clients client ranking who is downloading what What do you dislike? there is nothing so far which i have disliked about this tool so far What problems are you solving with the product? What benefits have you realized? It helps me to see which client is exporting what. this helps us to talk to client and show them the transparency

ChurnZero is maturing our Customer Success program

What do you like best? Many things! Consolidated information about a client in one spot. Journey's: consistency in client engagement, task reminders of next steps and tracking status. Segments: a lot of flexibility in grouping customers for alerts and plays What do you dislike? I am not yet comfortable with the client reporting provided by default. I'll get there, it's just not immediately intuitive to me and it isn't my focus at the moment. Recommendations to others considering ...

ChurnZero has been a game-changer!

What do you like best? I love being able to set up journies for accounts so that I can make sure I'm completing every task/step that needs to be done and having the reminders so I can make sure I'm staying on top of things. Also, being able to easily pull reports on my account set and alter it to be able to view a plethora of different information. What do you dislike? I really don't have complaints or issues with the system. Once taking adequate time to learn how everything works, ...

ChurnZero was extremely helpful for our team to automate processes and speed them up!

What do you like best? Brilliant onboarding, highly customizable system, modern solutions for building solid relationships with your customers. What do you dislike? Seems a bit complicated at the start, but the onboarding process is amazing and you can get any help and support you need to figure everything out. What problems are you solving with the product? What benefits have you realized? Collecting the useful data about the customer and analyze it, build predictions and ...

ChurnZero is a game changer!

What do you like best? The software is extremely powerful and has a ton of features that make customer success journeys personalized yet automated. Being able to see customer data in one platform rather than across multiple platforms makes our lives so much easier. We are also able to segment our customers in so many different ways and learn from how those different segments our interacting with us. What do you dislike? If you have used other systems in the past, it is a bit tricky to ...

You are one step a way of being a true Churn Fighter

What do you like best? The simplicity of the system while having too many details I did training for my team (over than 10) to be honest, it was not that easy but this is always the case with a new implementation what was so special how the system brings all the accounts info in one place no more jumping here and there to see how the account is doing beside they have a great team. What do you dislike? they don't have a live chat so you can submit the issue on spot but to be fair our ...

Great For Growing Success Teams

What do you like best? The UI is great and the automated workflows are getting better and better. The software has improved since we initially started to use the platform. We have been able to automate processes as a business and most recently we've been using plays and journeys to automate the onboarding process for some of our smaller customers. CZ has made my life a lot easier. What do you dislike? The Support Team are based in the US and we're in the UK, so this can mean you are ...