Churn360 Reviews in January 2025: User Ratings, Pros & Cons

"Churn360 - Increased our operational efficiency"

What do you like best about Churn360? I love how simple and intuitive the UI/UX is, helped us shorten our adoption curve. What do you dislike about Churn360? Can't think of any cons of the product at the moment. What problems is Churn360 solving and how is that benefiting you? It is helping us streamline our Onboarding process and also increase the operational efficiency.

"Churn360- A Platform for your entire post acquisition team"

What do you like best about Churn360? Churn360 helps us in managing all our clients post-sales, and to have all the information in one place is a dream come true. Also, the workspace for CSMs is amazing. What do you dislike about Churn360? I can't think of anything at the moment. What problems is Churn360 solving and how is that benefiting you? Giving us the dashboard with all the information and metrics that need to be monitored by the management.

"Complete Solution for Success Teams"

What do you like best about Churn360? Churn360 offers many standard integrations as well as custom. These enables our CSM to view all the data in one platform and make decisions based on the info gathered in single platform. What do you dislike about Churn360? The platform misses out on introductory video which makes it complex. An in-app built tutorial will make it really helpful to get started. What problems is Churn360 solving and how is that benefiting you? We have data flowing in from ...

"A very flexible and solution for CSMs and beyond"

What do you like best about Churn360? The fact that I am able to view and manage multiple touchpoints in a customer's journey for a client makes Churn360 a great platform to work. What do you dislike about Churn360? Nothing for now. Not faced any issues with the tool yet. What problems is Churn360 solving and how is that benefiting you? One view of multiple customer success managers is something that I always wanted and I am able to achieve with Churn360.

"Great tool for startups!"

What do you like best about Churn360? All the features! So easy to use and to get all that I need without extra fees is great. We were up and running after just a few weeks. What do you dislike about Churn360? So far, I would like usage based playbooks and being able to add new customers without an import. What problems is Churn360 solving and how is that benefiting you? To get an overview over all of our customers and what we need to improve in our customer journey.

"Robust toolset for Customer Success"

What do you like best about Churn360? Having a clearly mapped customer journey with plays and scorecards at each interaction with the customer makes it easier to pinpoint issues and reduce time to value for each while also identifying where to improve interactions and have potential churn risks identified sooner, rather than later. What do you dislike about Churn360? Although the team has been helpful and walked us through much of the implementation, there are a few aspects that are not ...

"Churn360 changed the way we were operating."

What do you like best about Churn360? I like to set up Plays and also the ability to have my own workspace. What do you dislike about Churn360? For now, none that I dislike about Churn360. What problems is Churn360 solving and how is that benefiting you? Churn360 is allowing me to capture the most relevant Customer Success information and give the quick actionable insights.

"Great tool for organizing accounts"

What do you like best about Churn360? Its a great tool for organizing accounts What do you dislike about Churn360? Integration with onebill, it's on their roadmap though What problems is Churn360 solving and how is that benefiting you? Knowing which customers to focus on given our limited bandwith

"One Platform to address all your CS needs !"

What do you like best about Churn360? Churn 360 provides insight into the customers who need immediate attention based on their Health Score. It is customizable as per our needs, flexible even. Makes retention a bit easy as we know whom to reach out to and when to reach out ! Acts as a single source of truth for CSMs. What do you dislike about Churn360? Churn 360 is quite an extensive application hence not so easy to configure. Although their onboarding process helps in training on the ...

"Customer Data in a single platform"

What do you like best about Churn360? Customer data in a single platform which gives access to understanding about our customer - no of agents they use, what kind of product they use and able to see CSM pulse based on health check discussions. Each CSM or account managers can plan to run a smaller survey as per their requirement. What do you dislike about Churn360? Nothing as such, but only area where it will be helpful is not limiting the number of customer contacts to whom we can sent our ...