Calabrio One

"Better than expected!"

What do you like best about Calabrio ONE? Calabrio ONE is a software that is not used in Universities like it is used in ours. We are able to record and review our agents with forms that allow them to see their progress and things that they need improvement on. What do you dislike about Calabrio ONE? The only complaint that I have is that you cannot search with the enter button in calabrio. What problems is Calabrio ONE solving and how is that benefiting you? Calabrio ONE helps solve a lot ...

"Calabrio is an incredibly helpful tool in our contact center in all aspects"

What do you like best about Calabrio ONE? Calabrio is very customizable to your needs and contact center or workforce size and capabilities. What do you dislike about Calabrio ONE? Not all features are available in on-prem (even in a "lite" version) like there is with Calabrio cloud, which makes storage a little difficult for the time being What problems is Calabrio ONE solving and how is that benefiting you? It is solving our workforce forecasting needs to better staff based on call and ...

"Calabrio One Review"

What do you like best about Calabrio ONE? Teleopti was easy to role out to all levels of the organisation, with customisable access based on role easy to set up. Peviosly costly additional features are regularly rolled out into the core package What do you dislike about Calabrio ONE? The base set up is great, but the key additional features to streamline things do come at an additional cost What problems is Calabrio ONE solving and how is that benefiting you? The ease for all the team to ...

"Workforce Manager"

What do you like best about Calabrio ONE? Dynamic Reporting and better user experience with dashboards What do you dislike about Calabrio ONE? I don't see any dislikes at this time from last product to this one. What problems is Calabrio ONE solving and how is that benefiting you? Dynamic Scheduling and drill down dashboards

"My review of Calabrio One WFM"

What do you like best about Calabrio ONE? Easy to use web GUI. Exports are able to be seen in Chrome and no external client needed. Sync'ing with Cisco Contact center to add users and roles. What do you dislike about Calabrio ONE? No way to easily troubleshoot client from the web GUI. Upgrades aren't very easy to perform. Need a better failover platform. What problems is Calabrio ONE solving and how is that benefiting you? Allowing better analytic reports for upper management in regards to ...

"Good cloud-based WFM tool"

What do you like best about Calabrio ONE? Easy to configure, you can export a large number of users in seconds, a very user-friendly interface, mobile access is a big plus, excellent support for the client service side. What do you dislike about Calabrio ONE? Not that good when it comes to creating schedules. What problems is Calabrio ONE solving and how is that benefiting you? Managing multiple rosters, delivering basic reports.

"Calabrio is pretty good."

What do you like best about Calabrio ONE? I like that it's cloud-based and highly customizable with its filter settings. I particularly love its custom reports. What do you dislike about Calabrio ONE? There are some limitations when it comes to automated reporting, and I wish it had better integrations with various phone systems. What problems is Calabrio ONE solving and how is that benefiting you? Scheduling, service queue management, and skilling. Being able to address all these concerns ...

"Large learning curve but easy to use once you know how to"

What do you like best about Calabrio ONE? I really like the schedules in the web view and how many things we can do in the web rather than the remote desktop client. I would like it if eventually everything can be done through the web client. What do you dislike about Calabrio ONE? The remote desktop isn't easy to understand and can feel difficult when you are first using it. We had to learn everything after our WFM quit and the remote desktop wasn't user friendly or intuitive. What ...

"Great user experience"

What do you like best about Calabrio ONE? User friendly Clean design throughout Wiki is avaliable to help with anything Not clunky Mobile app What do you dislike about Calabrio ONE? Ideas to improve the system have to be logged then voted on. ideas should be submitted, and if it improves the system should be taken into account What problems is Calabrio ONE solving and how is that benefiting you? Real time effectiveness and ease of use for all levels of users. Along with an improving our ...

"Calabrio ONE, specifically WFM, is a powerful and easy to use tool for our organization."

What do you like best about Calabrio ONE? The tool allows us to schedule based on our complex needs in our multiskilled contact center. We can accommodate how we would like to schedule agents to give them time for personal growth and training while making sure we are meeting the needs of our customers. What do you dislike about Calabrio ONE? Some of the intraday monitoring tools are a little bit lacking. We've had to develop custom solutions outside of the WFM tool to track metrics like ...