BMC Helix ITSM Reviews in January 2025: User Ratings, Pros & Cons

"Great app to track changes"

What do you like best about BMC Helix ITSM? This is the best software I used till date for change controls and incident management What do you dislike about BMC Helix ITSM? Sometimes remedy works really slow may be because of heavy load on server What problems is BMC Helix ITSM solving and how is that benefiting you? Change requests Incident tracking

"Remedy tool"

What do you like best about BMC Helix ITSM? Features and interface are the ones which I like What do you dislike about BMC Helix ITSM? Customization and the tool management is the most toughest thing for me What problems is BMC Helix ITSM solving and how is that benefiting you? Speed and accuracy

"BMC Remedy USer"

What do you like best about BMC Helix ITSM? Ease of use of this software is amazing. So robust and flexible that it can be merged with any other application What do you dislike about BMC Helix ITSM? User interface can be improved. Currently its too complex. Recommendations to others considering BMC Helix ITSM: Best ticketing support Application What problems is BMC Helix ITSM solving and how is that benefiting you? Ticketing support system. We create tickets in BMC remedy for the issues and ...

"BMC Remedy Review"

What do you like best about BMC Helix ITSM? Creating change requests and assigning tasks What do you dislike about BMC Helix ITSM? It will take time to create change CR as the data needs to be fetch from more number of tables What problems is BMC Helix ITSM solving and how is that benefiting you? We use this to create change requests and assign the tasks to teams. We can prioritize tasks.

"The "Remedy" for ITIL"

What do you like best about BMC Helix ITSM? The ability to customize Remedy with your own business logic and rules to match your ITIL processes. What do you dislike about BMC Helix ITSM? For a brand new user, it can be VERY overwhelming. Having to fill in so many fields for a single ticket can be a daunting task. Using BMC Smart IT makes it MUCH more easy to digest, but then you cannot customize it for business logic and workflow rules. What problems is BMC Helix ITSM solving and how is ...

"The ultimate ITSM platform"

What do you like best about BMC Helix ITSM? The completeness of the solution, and the vision that company has and drives it products towards. What do you dislike about BMC Helix ITSM? Support can be a real issue, they respond slowly, they poorly resolve some tickets, they lack knowledge about certain parts of the tools, all in all it needs a thorough redesign. What problems is BMC Helix ITSM solving and how is that benefiting you? Service Desk tracking, IT staff tracking, automatic ...

"Remedy - ITSM Accelerated"

What do you like best about BMC Helix ITSM? With Remedy ITSM incident, change and asset management is combined into a winning package. Tied together with automation and you transform your help desk into an IT enabled service desk. What do you dislike about BMC Helix ITSM? There isn't much to dislike about the Remedy ITSM Suite What problems is BMC Helix ITSM solving and how is that benefiting you? IT Helpdesk Enablement

"Cutting edge with an established past!"

What do you like best about BMC Helix ITSM? The look and feel of SmartIT and MyIT bring an intuitive interface that also looks professtional as well as functional. What do you dislike about BMC Helix ITSM? The lack of supporting all the customizable capabilities of the Remedy software. What problems is BMC Helix ITSM solving and how is that benefiting you? Addressing the need to faciltate and answer the questions of 13 million users. Automation is the key.

"senior software analyst"

What do you like best about BMC Helix ITSM? BMC remedy tool is very handy ticketing tool. What do you dislike about BMC Helix ITSM? user interface could be mire interactive. Recommendations to others considering BMC Helix ITSM: Good ticketing tool.Should be used by companies which are solving client problems for tracking theirs pending requests. What problems is BMC Helix ITSM solving and how is that benefiting you? Service request and incidents are solved with the help of BMC.I have ...

"Good tool for incident management and service request management"

What do you like best about BMC Helix ITSM? BMC Remedy provides a good tool for incident management and service request management. It also provides good features for problem management and knowledge management. I would recommend it as a tool for IT Helpdesk issues. What do you dislike about BMC Helix ITSM? The tool is good and has a number of fields. It can sometimes confuse user if the product has not been properly configured. Otherwise, there are no issues. Recommendations to others ...