BMC Helix ITSM Reviews in January 2025: User Ratings, Pros & Cons

"The best software for control all tickets type"

What do you like best about BMC Helix ITSM? This software is very easy for use, it has a very friendly interface.. It helps the company to control the attendance and provide the types of tickets that happen most. It also shows the client's satisfaction when the employee terminates the ticket. I also like to have the function to export to excel. What do you dislike about BMC Helix ITSM? Until the moment of use, I did not find anything in this tool that I do not like. It has many features ...

"BMC Remedy"

What do you like best about BMC Helix ITSM? A good user interface for its users. Provides alerts to necessary personnel What do you dislike about BMC Helix ITSM? Can have a better customer portal, Need proper mobile access What problems is BMC Helix ITSM solving and how is that benefiting you? Worked with Innovation Suite for building an application

"Ticket system "

What do you like best about BMC Helix ITSM? The subsequent upgrades have been very beneficial What do you dislike about BMC Helix ITSM? Still a little clunky but was able to suitable for everyday use What problems is BMC Helix ITSM solving and how is that benefiting you? Great admin for trouble

"Perfect tool for incident management"

What do you like best about BMC Helix ITSM? BMC remedy helps us to automate incident and problem management workflow to reduce the number of incidents handled, improve resolution times, and prevent future incidents. What do you dislike about BMC Helix ITSM? Active directory sync is not happening well, for instance some people records might not be synchronized, which appear in the CTM. People Records that have not been reconciled table, after we run the synchronization ...

"BMC Remedy review"

What do you like best about BMC Helix ITSM? I like the feature that I can download all the information and use them to create graphs for clients and senior management. What do you dislike about BMC Helix ITSM? The tool sometimes freezes because of the sheer data volume or fast operations. What problems is BMC Helix ITSM solving and how is that benefiting you? Resolving issues reported by users through Remedy. It is easy to track and observe the response time.

"Awesome"

What do you like best about BMC Helix ITSM? I love the ease of the ticket tracking system What do you dislike about BMC Helix ITSM? Nothing really, it is simple to use and no huge learning curve What problems is BMC Helix ITSM solving and how is that benefiting you? Ticket Tracking

"La herramienta mas complenta para tu servicedesk"

What do you like best about BMC Helix ITSM? Lo mejor es que integra todos los procesos de ITIL en una sola herramienta, tienes gestion de problemas, gestión de cambios, gestión de la configuración, gestión de incidencias, gestión del conocimiento, un todo en uno integrado para el service desk. Ademas su fácil uso para el servicedesk, para que gestione las incidencias, asociándolas a problemas comunes o a la base del conocimiento, para que el operador pueda resolver en un menor tiempo la ...

"The Most complete IT Service Management Suite "

What do you like best about BMC Helix ITSM? It is the most complete tool I have used to manage incidents, problems, changes, and most ITIL processes. Easy and agile use to generate ticket, manage problems, manage changes, manage CIs with the CMDB, job scheduling, real-time reports and a long ect offered by the BMC tool. It allows you to modify it and adapt it to your needs and those of your service, modifying its forms or creating new forms. What do you dislike about BMC Helix ITSM? The ...

"Remedy review"

What do you like best about BMC Helix ITSM? Remedy is good to report an incident and open a change request and maintain the incident tickets. its the best place to have incidents tracked What do you dislike about BMC Helix ITSM? cannot open in multiple browser. in some case we wanted to clone a change and that needs to be compared we cannot do it. Recommendations to others considering BMC Helix ITSM: definitly reccomend the system that runs on production enablement environment What problems ...

"Remedy is great and robust "

What do you like best about BMC Helix ITSM? I really like how easy it is to use. I also like how robust the platform is for asset management and tracking as well as for incident amd requests management. What do you dislike about BMC Helix ITSM? I have seen it implemented well and. It so well. I dislike that the went away from the client app. I've gotten used to the web app but the client app seemed much faster. What problems is BMC Helix ITSM solving and how is that benefiting you? Just ...