BMC Helix ITSM Reviews in January 2025: User Ratings, Pros & Cons

"Simple but outdated."

What do you like best about BMC Helix ITSM? It is simple and fairly user friendly to get use to. What do you dislike about BMC Helix ITSM? It is an outdated system that needs to be updated so it can be more faster. Recommendations to others considering BMC Helix ITSM: Get ready to learn to use it properly on your own as there is no manual. What problems is BMC Helix ITSM solving and how is that benefiting you? It provides benefits for change management and keeping and tracking all changes.

"The most complete tool to follow ITIL process"

What do you like best about BMC Helix ITSM? BMC Remedy is a complete tool for a complete management of ITIL procedures, incidents, request, changes, inventory, etc... What do you dislike about BMC Helix ITSM? Web interface when you have a big deployment with a big database, it's not very fast. Recommendations to others considering BMC Helix ITSM: Inventory management, Incidents, Requests, Control of changes management What problems is BMC Helix ITSM solving and how is that benefiting ...

"A quite flexible product, but irreplaceable"

What do you like best about BMC Helix ITSM? Remedy's modularity allows it to be implemented in a simple and practical way in different departments of the company. This is one of the most efficient product that I have had the pleasure to work with. What do you dislike about BMC Helix ITSM? It is difficult to make the main platform to interact with other tools for, for example, intelligent reporting. It is complex and not easy to use, and its interface is not pleasant. Recommendations to ...

"BMC REMEDY"

What do you like best about BMC Helix ITSM? I like when the time of an incident is paused when sent to a customer to give their input. What do you dislike about BMC Helix ITSM? Its quite slow and it takes a while to load. Also when a ticket has an attachment it takes a while to load. Recommendations to others considering BMC Helix ITSM: One of the best software for ticket management What problems is BMC Helix ITSM solving and how is that benefiting you? Ticket system, for solving tier 1 n ...

"Buena herramienta de ticketing e inventario"

What do you like best about BMC Helix ITSM? herramienta fácil de usar, opción de reportes, fácil seguimiento de ticket ya que se añaden los comentarios directamente al responder a un email en el que se indique la REQ o INC en el asunto, What do you dislike about BMC Helix ITSM? la opcion de campos obligatorios a la hora de hacer nuevas solicitudes, o que te obligue a tener permisos de administrador para hacer modificaciones. Recommendations to others considering BMC Helix ...

"Herramienta de ticketing "

What do you like best about BMC Helix ITSM? Asignar incidencias a un departamento concreto para el tratado más rápido de la misma. What do you dislike about BMC Helix ITSM? Tarda bastante en sacar los reportes de los inventarios. Recommendations to others considering BMC Helix ITSM: [email protected] What problems is BMC Helix ITSM solving and how is that benefiting you? Se resuelven incidencias con esta herramienta y se genera una base de datos con todas ellas, para consultarlas en un futuro.

"Great tool but it needs to improve the speed of launching and working"

What do you like best about BMC Helix ITSM? I like the way it manages and shows the incidents. I also like that is possible to arrange the incident tickets by date, by name, type, etc. It has several items to follow up any incident (start date, update time, end date, binnacle space. It is possible to know who received and handled the tickets for the first time. It has a record of changes made in tickets, What do you dislike about BMC Helix ITSM? The version I currently use doesn't have a ...

"Good product "

What do you like best about BMC Helix ITSM? Flexibility, self service management, customizable What do you dislike about BMC Helix ITSM? Maintenance required, must be careful with some options What problems is BMC Helix ITSM solving and how is that benefiting you? Self service for IT related requests and tasks

"Just started using this software. Seems very comprehensive so far."

What do you like best about BMC Helix ITSM? I like that it is a complex program, with a lot of customizable options. For our large company it fits all of our unique needs. What do you dislike about BMC Helix ITSM? Extra Pop-up windows that are a new window totally. Would prefer not to have to go back or exit out of extra windows. Additionally sometimes the errors do not fully explain the issue. Recommendations to others considering BMC Helix ITSM: I would say that it may take a little bit ...

"Remedy with Smart IT "

What do you like best about BMC Helix ITSM? Remedy gives us a single place to track all incoming requests from users, has features to perform the quick creation of issues, integrates with other central services, and incorporates items like change management and asset management. Also, the ability to link various kinds of information together in the system is valuable (for example, issues related to changes, issues related to users/ devices, etc). API's are also available for use with other ...