BMC Helix ITSM Reviews in January 2025: User Ratings, Pros & Cons

"Nice tool to handle incidences and more"

What do you like best about BMC Helix ITSM? It is a good and easy to use tool to handle incidences, manage planned jobs, set work orders and so on. It is user friendly and customize to your needs. Support from BMC is really good. What do you dislike about BMC Helix ITSM? Sometimes the GUI is a little bit slow, but it depends on the servers where it relays. In addition to that I have nothing to complain about. Recommendations to others considering BMC Helix ITSM: Go for it, it's a great tool ...

"Remedy is a ticketing system for work"

What do you like best about BMC Helix ITSM? What I like best is the many options to create accounts, reset accounts for remedy and create templates to use for tickets. What do you dislike about BMC Helix ITSM? There is a lot of different options which can be confusing. A lot of different pages to go through, and reports. What problems is BMC Helix ITSM solving and how is that benefiting you? We can keep track of issues happening at work with remedy. We can also keep track of work.

"BMC Remedy"

What do you like best about BMC Helix ITSM? BMC has been in this game for a long time, and they have built a robust adaptable product. With the addition of SmartIT now it's even better. What do you dislike about BMC Helix ITSM? One of BMC's greatest strengths is also a weakness - customization. It's possible to over customize the product and really slow the performance. What problems is BMC Helix ITSM solving and how is that benefiting you? Need to track Incidents, Requests, Changes, Assets etc.

"Another BMC quality product"

What do you like best about BMC Helix ITSM? This is a great tool to help organize and streamline change management along with problem management. What do you dislike about BMC Helix ITSM? User interfaces could be a bit more intuitive and current. What problems is BMC Helix ITSM solving and how is that benefiting you? Change management was instituted with some challenges, but not from the tool. Remedy helped to streamline the process and shift focus to processes that needed improvement ...

"BMC Remedy review"

What do you like best about BMC Helix ITSM? Our org uses Create and manage your own reports and dashboards BMC Remedy Smart Reporting charts, report designer, and self service BMC Remedy Smart Reporting with different browsers What do you dislike about BMC Helix ITSM? While trying to Cross-launching to Smart IT requires configuration team was having some troubles initially but that was resolved later on with some help What problems is BMC Helix ITSM solving and how is that benefiting ...

"Good but heavy on system"

What do you like best about BMC Helix ITSM? Incident Management, Problem management all at one place What do you dislike about BMC Helix ITSM? Slow response, lack of integration with new tools (or may be our org done have that), Not so easy Reporting configuration Recommendations to others considering BMC Helix ITSM: Overall a nice tool. BMC needs to work on improving response time for the application and can add better dashboard for easy reporting. Integration with new tools needs to be ...

"BMC Service DeskPlus"

What do you like best about BMC Helix ITSM? ease of use great support ability to tie in other BMC products to service desk Great way to track help tickets and set up changes for review and maintain parameters and procedures for making changes and ability to verify and get others to approve and keep track of this Ability to tie in IBM notes to automatically create tickets and use Service desk to send emails that automatically save in ticket for better record keeping of communication between ...

"Straightforward tool to use"

What do you like best about BMC Helix ITSM? Remedy tool is a good software to be used in a regular help desk environment. It has all main features and flexibility to manage tickets and issues. It has convinient reporting and performance review functionality useful for the management team. What do you dislike about BMC Helix ITSM? The software may not be flexible enough to re-route existing tickets. It may be slow sometimes, and the main interface can be improved from usability ...

"A complete Enterprise Solution for ITSM"

What do you like best about BMC Helix ITSM? Completness of vision from BMC Software and the seamless integration with other solutions. What do you dislike about BMC Helix ITSM? Still there are a lot of work to be done on the end user interface MyIT Recommendations to others considering BMC Helix ITSM: Consider to have the full fledge of BMC ITSM suite including all modules and the discovery solution What problems is BMC Helix ITSM solving and how is that benefiting you? Managing our service ...

"BMC Remedy Review "

What do you like best about BMC Helix ITSM? Integration between client, user, and internal is virtually seem less. What do you dislike about BMC Helix ITSM? There are a LOT of options for littlest detail. With the different tabs to select from in the dashboard, it at times can become confusing if not used on a regular basis. Recommendations to others considering BMC Helix ITSM: If you're looking for a comprehensive software platform to track multiple issues, this is for you. Just keep in ...