BMC Helix ITSM Reviews in January 2025: User Ratings, Pros & Cons

"The best tool for incident, problem and change management."

What do you like best about BMC Helix ITSM? The best tool for incident, problem and change management. The best tool for incident, problem and change management. What do you dislike about BMC Helix ITSM? The best tool for incident, problem and change management. but can be a bit fast. An offline version will be much appreciated. What problems is BMC Helix ITSM solving and how is that benefiting you? The best tool for incident, problem and change management. The best tool for incident, ...

"Remedy Easy To Use"

What do you like best about BMC Helix ITSM? Nice user interface Easy to keep your work organized What do you dislike about BMC Helix ITSM? Older versions were a little cluttered however it has improved much in newer iterations. Recommendations to others considering BMC Helix ITSM: Definitely worth giving a shot. What problems is BMC Helix ITSM solving and how is that benefiting you? Streamlines the helpdesk process in order to reduce the time it takes to resolve calls.

"Very convenient service desk tool"

What do you like best about BMC Helix ITSM? Fast and efficient and easy to use software What do you dislike about BMC Helix ITSM? Nothing really. It is little expensive for small firms What problems is BMC Helix ITSM solving and how is that benefiting you? Too many

"Super Easy to use"

What do you like best about BMC Helix ITSM? I have been using the tool for more than 7 years and super easy to use. You can easily fetch the information you want for every aspect. Be it Incident Mangement, request management. tracking, CMDB, customer profiles, problem management it will fit your needs. What do you dislike about BMC Helix ITSM? Sometimes I feel it become slow after uses. I am not aware if it's recommended way or not but I usually archive data after a particular period of ...

"Speedy and needy BMC Remedy"

What do you like best about BMC Helix ITSM? very fast, reliable, easy to understand the way it will interact with other modules What do you dislike about BMC Helix ITSM? overall good only, but sometime application gets crashed, may thats because of system issue but not sure What problems is BMC Helix ITSM solving and how is that benefiting you? Ticket correlation

"Great tool for Medium, Big companies!"

What do you like best about BMC Helix ITSM? Web based ITIL oriented, great incident management, change management, asset management, Knowledge management Simple use interface Single Sign On feature Multiple Instances possibility What do you dislike about BMC Helix ITSM? Can be slow depending of your infrastructure Incident Management products categorization can be disorientating for majority of users in the beginning, if you don't train then for use search tools Recommendations to others ...

"Using BMC Remedy for Production Support"

What do you like best about BMC Helix ITSM? BMC Remedy is a simple to use tool for production support. We use this for Incident Management and Problem Management What do you dislike about BMC Helix ITSM? The UI of Remedy tool is poor and customization of fields are not as much as expected Recommendations to others considering BMC Helix ITSM: It is a good tool for Incident and Problem management but needs to do well to stay competitive. There are other tools in the market which are much ...

"Service management tool"

What do you like best about BMC Helix ITSM? One tool to cover end to end process for service management What do you dislike about BMC Helix ITSM? Lacks visual experience it looks like an old school design What problems is BMC Helix ITSM solving and how is that benefiting you? Incident management Problem management Service managements GSD

"Service Best practice "

What do you like best about BMC Helix ITSM? I like the product much better & it will show the SLA time slot so IT Infra team look the issue. What do you dislike about BMC Helix ITSM? IM incident management SLA calculation. Recommendations to others considering BMC Helix ITSM: It was good What problems is BMC Helix ITSM solving and how is that benefiting you? service desk IT infra issue

"just for incidence reporting "

What do you like best about BMC Helix ITSM? not much so far, it may be that we are using few functionalities at this time What do you dislike about BMC Helix ITSM? IF NOT WELL DEPLOYED THE SYSTEM CAN BE VERY SLOW IN TEARMS OF PERFOMANCE What problems is BMC Helix ITSM solving and how is that benefiting you? it helps staff to align on the deference incidences and resolve them fast so as to ensure business continuity