BMC Helix ITSM Reviews in January 2025: User Ratings, Pros & Cons

"Great ITSM software for enterprise level organizations"

What do you like best about BMC Helix ITSM? Easy for end-user use for creating trouble tickets and tracking technician performance. We used to award the best technicians. Can split and merge tickets. What do you dislike about BMC Helix ITSM? Basically the same survey functionality as version 4. We track this metric so we can how we provide services to our customers. Recommendations to others considering BMC Helix ITSM: Improve survey system and graphical workflows. What problems is BMC ...

"BMC Remedy software Review"

What do you like best about BMC Helix ITSM? The thing that I like best about BMC Remedy software is that the main window is organized nicely. It is easy to sort by user or time last opened which can come in handy when you are dealing with a lot of requests or incidents. It also gives you the option to set a refresh interval which will automatically refresh the system and it will then not log you out. What do you dislike about BMC Helix ITSM? BMC Remedy software is slow and it is difficult ...

"Remedy has been the easiest ITSM software to use!"

What do you like best about BMC Helix ITSM? Remedy has been the easiest ITSM software to use in comparison to the other's I've had to use in the past! What do you dislike about BMC Helix ITSM? There was nothing that I didn't like about it in my experience!! My new company uses Service Now and although it does its job - Remedy was way easier to learn and use! Recommendations to others considering BMC Helix ITSM: Not only does it come as an ITSM but also can track project requests!! The ...

"Good experience but needs improvisation in the areas of User Interface an Complexity."

What do you like best about BMC Helix ITSM? Customization through shell scripting works great. This opens doors for automation. The regular update emails of the tickets is a big plus point. What do you dislike about BMC Helix ITSM? Slow and complex UI makes it difficult to use. The complexity makes it overwhelming at the start. Recommendations to others considering BMC Helix ITSM: It is a fair Tool to track incidents. Make sure that the resource gets a proper KT before starting to work on ...

"Good ticketing tool"

What do you like best about BMC Helix ITSM? Tracking and linking with multiple systems.. even this is tracked to SAP solution manager. So what ever the values in Solution manger are created then this is helpful. What do you dislike about BMC Helix ITSM? Not so user friendly and should have good knowledge to understand the tool. Suppose if there is a save button then i need to keep on searching the save button where it is. So this is not helpful. Recommendations to others considering BMC ...

"BMC Remedy "

What do you like best about BMC Helix ITSM? This system I have recently began using after my company transitioned from an older ticket management system. It is very easy to find tickets add comments and update statuses. What do you dislike about BMC Helix ITSM? The system sometimes has a habit of not allowing certain users to assign tickets to themselves. Recommendations to others considering BMC Helix ITSM: Yes very simple and easy to use. What problems is BMC Helix ITSM solving and how is ...

"BMC Remedy is a great business tool"

What do you like best about BMC Helix ITSM? Remedy is a great tool for the enterprise that can be configured to whatever needs the organization is looking for. Remedy is great for tracking changes and projects and had numerous features like methods to notify additional staff for approvals, areas to add comments and notes, and customizable drop down menus that can assist with eForms for whatever change request you are needing What do you dislike about BMC Helix ITSM? Remedy can have a new ...

"Excellent for what it offers"

What do you like best about BMC Helix ITSM? User defined queues in addition to defaults. Ticket assignment is clear and simple. Automatic escalations after certain thresholds. Ability to reopen tickets if necessary. What do you dislike about BMC Helix ITSM? software can seem clunky at times. Doesn't easily play well with monitoring suites. What problems is BMC Helix ITSM solving and how is that benefiting you? We've used remedy for change management and incident management/ ticketing. The ...

"Aplicación de gestión de incidencias profesional "

What do you like best about BMC Helix ITSM? Lo fácil que resulta trabajar con esta herramienta. La gestión en tiempo real es rápida y permite un trabajo eficiente. What do you dislike about BMC Helix ITSM? En ocasiones al trabajar en equipo accediendo desde múltiples cuentas a la herramienta resulta algo lenta en respuesta. Recommendations to others considering BMC Helix ITSM: Es una herramienta perfecta para la resolución y gestión de incidencias a nivel de usuario. La agilidad y eficacia ...

"The Remedy"

What do you like best about BMC Helix ITSM? It is a simple application, and with a fairly friendly graphical interface. What do you dislike about BMC Helix ITSM? in certain moments the application has difficulties to update some other information. Recommendations to others considering BMC Helix ITSM: It is a really useful tool that will make your life much easier, so you can take the help tables to another level taking advantage of the novel ways to keep your clients informed of what is ...