BigPanda

"An excellent tool for tracking and creating tickets"

What do you like best about BigPanda? I like the centralised visibility, the automation of incident resolution, that no code is required, and the interface is easy to use. I can see all my data and monitor easily. What do you dislike about BigPanda? For now, only errors and failures are not very frequent,t and I also think it lacks innovation. What problems is BigPanda solving and how is that benefiting you? We mainly fixed performance issues on our servers; we were able to troubleshoot and ...

"Stable too for event analysis and management"

What do you like best about BigPanda? The best thing is that its implementation is easy and it has very efficient customer service. I liked the primitive visualisation and that they are configurable and the windows for monitoring events are excellent. What do you dislike about BigPanda? BigPanda is a great tool that doesn't have any bugs so far. What problems is BigPanda solving and how is that benefiting you? It is a good solution and is used to manage the cancellation of events and the ...

"A great easy-to-use and scalable incident service"

What do you like best about BigPanda? What I like the most is the user interface very flexible and easy to use for incidents. It is excellent we can identify and fix the workflows that are not working correctly, so it simplifies all the work. What do you dislike about BigPanda? SSO integration sometimes fails to work correctly. What problems is BigPanda solving and how is that benefiting you? It creates tickets, manages everything with the user interface, analyses multiple data, and ...

"Bigpanda great cloud-based monitoring and analytics technology"

What do you like best about BigPanda? I like that it uses machine learning and can quickly spot problems in the IT environment; its free demo is also great where I can test the platofrm before committing. Bigpanda has a support team to help us with anything and is also great at consolidating monitoring data in one place What do you dislike about BigPanda? There is no problem at all with this product. What problems is BigPanda solving and how is that benefiting you? It helps us all the time ...

"A very good and simple platform to organise our work and monitor"

What do you like best about BigPanda? I like this product, it's excellent at all times to organise, manage and escalate and we can easily filter tickets and search for issues. I also liked the critical alerts. What do you dislike about BigPanda? The user interface can be a problem in finding what I need. What problems is BigPanda solving and how is that benefiting you? It helps us simplify monitoring, manage data, is used for analysis task management and incident management.

"Good platform to monitor and analyze applications in real time"

What do you like best about BigPanda? I like that at the beginning; you can request a demo that is complete because it offers a variety of metrics and good visualisations and helps us understand the data, and it is also easy to access all the features What do you dislike about BigPanda? The UI can be a bit confusing, and I see a lot of features in a single tab. What problems is BigPanda solving and how is that benefiting you? It's a cost-effective solution that helps us improve operations. ...

"A very good tool easy to configure with a good interface"

What do you like best about BigPanda? It is excellent for alerts and problem management. I like that it looks great and doesn't require much effort. Setting up the environment is simple, and administration is very efficient. What do you dislike about BigPanda? It lacks more documentation in some functions are not complete. What problems is BigPanda solving and how is that benefiting you? The benefits and troubleshooting are many; for example, monitoring and analysing data, creating ...

"Great AIOPs Platform for correlation, enrichment, and ticketing"

What do you like best about BigPanda? The coss monitoring source event correlation helps our organization cut down on the volume of tickets coming into ServiceNow. Additionally the new enrichment process that allows for granular tracking of how fields are enriched. What do you dislike about BigPanda? One thing that our organization has been asking for and Big Panda is working to deliver is customized dashboards. Currently, the dashboards are created by BigPanda support. I know they are ...

"AIOps with Extreme Flexibility"

What do you like best about BigPanda? BigPanda is platform and tool-agnostic; it's easy to integrate a huge variety of monitoring tools (including custom ones) with BigPanda. The flexibility within the tool to parse alerts and enrich them with additional data is extremely useful. What do you dislike about BigPanda? Honestly, there is very little to dislike. The mobile experience as of August 2022 could use some work, but I know improvements to that are on the roadmap. What problems is ...

"Monitoring made easy"

What do you like best about BigPanda? The support team is amazing. The overall BigPanda team has helped our team with some strange things, but also without getting upset or putting us on a backburner. What do you dislike about BigPanda? I haven't found anything so far. There are a few quirks with the environment, but I believe that's to be expected considering the variations and configuration with different organizations. What problems is BigPanda solving and how is that benefiting ...