beehiiv Reviews in January 2025: User Ratings, Pros & Cons

Do not recommend for established publications with paid subscriptions. OK for early creators

Sold as a stronger product than Substack, but is an immature product beneath the surface and has caused our company a lot of (ongoing) headache. Probably fine for writers just getting started, but in no way is this a replacement for Substack. Table stakes features break often, others don't function correctly, some don't even exist. Since launching our website a week ago it's already been down once. They're integration with Stripe is full of errors and has created a ton of friction with our ...

No customer service

No customer service When I started with them (roughly a year ago-ish), I picked them because they had real, human customer service if needed. I was having trouble figuring out how to format things a certain way, and customer service responded to my question quickly and clearly. But I had an issue today and tried to contact help, and I discovered that now they have switched to only having a chat bot. (They call it "AI," but that's a misnomer. This thing isn't "intelligent." It's just your ...

I bought their scale plan in order to…

I bought their scale plan in order to use boosts. I have gained 200+ active subscribers, done multiple posts on an account that is over 2 months old and I still can not use boost feature. The responses from their support are completely useless. They copy-paste their messages from previous cases instead of actually focusing on solving them. Dont give them your money because they will not even allow you use a feature you PAID FOR. CON ARTISTS.

Scamming customers, rejecting refund

I have purchased Scale plan, because they told me to buy it in order to acces Boosts (earn money per subscribers). After I bought they told me that I am still not eligible. I haven’t receieved any guide on how I can acces Boosts, or the milestones that I have to reach. I asked for a refund because of this, but they are ignoring me, and told me how I can cancel my subscription. Avoid at all cost.

Avoid at all cost

Avoid at all cost. After creating an account, paying for the service and setting up a newsletter they blocked my account without giving any reason. I asked them to explain it or give me my money back since I payed for the service and did not receive it. They did not answer after that.

Avoid at all costs

Someone impersonating our domain is sending out links to malware that is hosted in a beehiv.com account. If you don't have an account with them it's impossible to talk to a human and resolve other than a form that you get no response to. Do they not have any safeguards to check for scammers hosting malware and running phishing campaigns off their service (in this case the file they are hosting links to a fake Office 365 login website)

No Way to Report Spam or Abuse

I'm getting blatantly spammed by a Beehiiv user, with a "newsletter" (using the term lightly) that I for sure never signed up for: "Need oversees developers? See how we quadrupled blah blah blah... Can we set up a meeting?" I searched and confirmed, while there is an "unsubscribe" button, there is no way to report this user for spam or report abuse to Beehiiv. Not having an easy way to report abuse seems like a blatant oversight for a newsletter company trying to foster trust and ...

Worst Customer Service

Everyone is promoting this website. But they are a worst email service provider. No human customer service. No agent. If you face any problem they will just suggest their articles (no use of those articles actually). If you want to connect stripe they will charge first then you will be allowed . Make the payment system restricted without any specific cause even they don't tell you why they have done this. Suppose you have 500 dollars and they are keeping it restricted by blocking the ...

A Damn Shame

I set up a newsletter with affiliate offers that are relevant to the subscriber, These include trainings and books I recommend on Amazon. I spent days creating emails and really only had one subscriber. I tried to integrate with another tool, which is allowed, and then my account is locked for terms of use. Now I can't access anything. Support is some AI bot with no human response. I submitted my first ticket 4 days ago and nobody will respond. At least let me access my emails so I can ...

Associated with Email Scams

Don't use unless you want your business to be associated with Scammers. Frequently send customers junk and scam emails. Anti-consumer business practices (the Unsubscribe and Report functionality dont work).