Bazaarvoice Reviews in January 2025: User Ratings, Pros & Cons

"Great product and even better customer support."

What do you like best about Bazaarvoice? The customer support. The people know the product inside out. What do you dislike about Bazaarvoice? Response times in support. It can take over a week. What problems is Bazaarvoice solving and how is that benefiting you? Understanding moderation guidelines and API queries.

"Great all in one platform with next level customer support"

What do you like best about Bazaarvoice? It's nice to use one platform for all my reviews, both for my company's website and partner websites that we syndicate our reviews. What do you dislike about Bazaarvoice? The site can feel split up into different sections that you have to back out of and into others, but, with that said, it's not that bad, and I know they are bringing updates to the platform that will completely fix that issue. What problems is Bazaarvoice solving and how is that ...

"Delivering shopper experiences with a difference"

What do you like best about Bazaarvoice? Ease is Customer acquisition Data Driving techniques New Product Launch Faster ROI and reduced time to market Increase Margins What do you dislike about Bazaarvoice? Not assessed yet and need feedback from the team What problems is Bazaarvoice solving and how is that benefiting you? Ease is Customer acquisition Data Driving techniques New Product Launch Faster ROI and reduced time to market Increase Margins

"Bazaarvoice Social Commerce"

What do you like best about Bazaarvoice? I have been using Bazaarvoice's social commerce solution (formally Curalate) for several years. The platform is easy to use—allowing brands to create shoppable experiences across their social channels and site. I highly recommend this platform if you're looking to drive additional traffic and generate revenue from your product tagging efforts. Additionally, the provided insights on your content performance allow you to pinpoint what's working so you ...

"A service that offers incredible value and their customer service is top notch"

What do you like best about Bazaarvoice? I love the insights and ease-of-use that bazaarvoice offers. This service makes it so much easier for us to track reviews, customer sentiment, and how we stack up vs our competitors. Their Customer Success team is also incredible - I've never been confused for long thanks to their prompt responses and bi-weekly calls they have with my team! What do you dislike about Bazaarvoice? There's not much that I dislike about Bazaarvoice. The only gripe I have ...

"Best R&R solution out there"

What do you like best about Bazaarvoice? Everything. The solution does everything it's supposed to and more. It's super easy to moderate, manage and curate user-generated content for your website. They have thought of everything, and the portal is idiot-proof by now. What do you dislike about Bazaarvoice? The response management part of the solution needs to have more customizable features for business-specific processes. What problems is Bazaarvoice solving and how is that benefiting ...

"Bazaarvoice's comprehensive tools have been very valuable to us"

What do you like best about Bazaarvoice? They are constantly improving their platform and take initiative to give suggestions to how we can continue to see success with the help of their products. The account manager is professional and friendly. What do you dislike about Bazaarvoice? There's really nothing I dislike about them. What problems is Bazaarvoice solving and how is that benefiting you? We are able to gain access to and use UGC on our site and in emails to show our customers what ...

"Bazaarvoice's Social Commerce solution is a no brainer"

What do you like best about Bazaarvoice? A seamless and intuiative system to gather UGC and increase time on site, average order value and increase in CTRs. What do you dislike about Bazaarvoice? The social platform side isnt intergrated with all other channels and no indepth social insight. What problems is Bazaarvoice solving and how is that benefiting you? Gives us the ability to put strong and engaging UGC in front of our customers throughout their shopping or browsing journey. Helps us ...

"Our UGC tool of choice"

What do you like best about Bazaarvoice? I like the breadth of features that are available to me as an administrator that I can turn on to make the data collection an distribution more valuable What do you dislike about Bazaarvoice? Like all companies, we have been hit by turnover and the retraining of account people takes time away from more important tasks. Recommendations to others considering Bazaarvoice: Test drive all competitors to get a real feeling of how robust they are. Find out ...

"The best in shoppable UGC."

What do you like best about Bazaarvoice? We use several Bazaarvoice products, but enjoy social commerce for sharing our social content on retailer PDPs for a great omnichannel experience. What do you dislike about Bazaarvoice? There is no downside to Bazaarvoice. It's easy to use and we find countless benefits. Implementation is a breeze and configuration platforms are intuitive, even for non-technical teams. What problems is Bazaarvoice solving and how is that benefiting you? We leverage ...