Bazaarvoice Reviews in January 2025: User Ratings, Pros & Cons

"Very collaborative"

What do you like best about Bazaarvoice? I really liked that the team set up a clear timeline and made it simple for me to understand when things were due. They also came up with some great options that the consumer would be delighted to engage with. What do you dislike about Bazaarvoice? They do not service reviews on Amazon. They did make some promises of gifts we could give consumers that were not vetted; it would have been better if they only showed me acceptable options. What problems ...

"Great partnership"

What do you like best about Bazaarvoice? Always willing to solve the problems we have that can be extremely unique and challenging What do you dislike about Bazaarvoice? Only dislike is occasionally finding it tough to do workbench work without assistance. Wish there was a rep on the team that could easily go in and make the updates that the team is suggesting. What problems is Bazaarvoice solving and how is that benefiting you? How to use our reviews in more areas than just our site, how ...

Product reviews from real customers

PROS: Using Bazaarvoice has made us be more aware and be more understanding of how we view our products and how our customers view our products. Aside from that, Bazaarvoice team provides great support. They are always informing us on how to improve review quality and coverage and catching us up on the latest tools and features. CONS: Provide clients with a more comprehensive and in-depth analysis of workbench.

"Bazaarvoice makes it easy to respond to customers"

What do you like best about Bazaarvoice? I like that I am notified whenever a customer question or review is received. It saves a tremendous amount of time since I don't need to search for customer activity proactively. What do you dislike about Bazaarvoice? I wish a dialogue could be created, especially with questions. I can't always determine what the customer needs, so I would like to ask clarifying questions. My understanding is that a customer would need to submit a new question to ...

They take care of their clients.

PROS: They provide clients the information they need in using the application and the best way to maximize and use the app to its full potential. CONS: Some expectations are not met, but I think this is a miscommunication between parties.

"Convient and economic, service is good"

What do you like best about Bazaarvoice? Time line is provided to follow up the progress; Economic cost; What do you dislike about Bazaarvoice? No credit payment solution when paying upgrated connection service. What problems is Bazaarvoice solving and how is that benefiting you? Reviews purchased Upgrated connection to answer questions and reviews

"We really love using the platform"

What do you like best about Bazaarvoice? Easy to use, our Client Success manager has been wonderful Always keeping us up to date, and helping us through little problems that arise. Overall, seeing the reviews. Managing what we want shown on our site, and filtering out what we do not has been excellent overall. What do you dislike about Bazaarvoice? It has nothing to do with the tool, but making time to use the tool as it was meant is hard when you are a busy professional. Recommendations to ...

Always improving, amazing application

PROS: Bazaarvoice helped me and my company gain valuable insights for product improvement. Generating reports has never been easy. CONS: The integration with Connections is quite crappy, but everything else is smooth.

Provides insightful feedback

PROS: Amazing application especially for having insights from customers. Plus, the support is very much helpful. CONS: The design of the application is a bit hard to understand and navigate, but they have great customer support.

"Great Platform, great service from business partners!"

What do you like best about Bazaarvoice? I like that it has been easy to use and I have regular touchpoints with my business partner to help us be successful. What do you dislike about Bazaarvoice? I can't think of anything at this time, its been a good experience, Recommendations to others considering Bazaarvoice: We love being able to see all of the reviews on the site and manage it as we see fit for our business. What problems is Bazaarvoice solving and how is that benefiting ...