Bandwidth

Great service, Great Partnership.

What do you like best? Bandwith works with us to complete our orders with accuracy. If something is off, they waste no time helping us obtain the correct information. They fight rejections for us by disputing or escalating to speed things along. What do you dislike? I am completely satisfied with the services I receive at Bandwith. What business problems are you solving with the product? What benefits have you realized? There was an issue we had where we had a surge in orders, ...

Best Wholesale VoIP Partner

What do you like best? We've been a Bandwidth wholesale customer and user for over 10 years. The coverage, reliability and support is great. More importantly, we've been happy that Bandwidth is constantly improving and investing into building out better tools (portals, APIs, etc to help automate or improve things. This is something we see a lack of with competitors (most competitors provide only barebones tools. Bandwidth has also been flexible and accommodating in terms of working with ...

Porting/Number Ordering

What do you like best? Kerry is fantastic to work with! We have had a few escalations and Kerry has been willing to work with us on each of them to resolve them. Porting in general is the worst but with Bandwidth it is a little easier and alot less time consuming! For example, I requested a port on Monday and within an hour I had FOC for the 10th! That is one week and one hour I had an answer for my customer! What do you dislike? We could use more training on the new ordering portal. ...

Bandwidth has been great for our porting and new TN needs.

What do you like best? We have noticed fewer "bogus" rejections on LNP orders than other vendors. What do you dislike? Nothing really to dislike. Bandwidth is a valued vendor for our company. What business problems are you solving with the product? What benefits have you realized? Bandwidth offers a robust API that we have been able to take full advantage of. This prevents manual errors and has increased our efficiency. We also like the ability to view "new" TNs in the Bandwidth ...

Number Acquisitions Made Easy

What do you like best? Bandwidth makes it very easy for us to implement our own process for porting numbers. We are able to set up our own specifications and requirements when moving numbers in, most times this is down with little or no interaction with Bandwidth. In the event we do have an issue, their support team is there to assist. What do you dislike? If we do have an issue that requires support, it can sometimes take a day or so to resolve. What business problems are you ...

Great Customer Service!

What do you like best? Bandwidth has been very supportive and quickly resolves any questions that we have. We have been very pleased with their service. What do you dislike? Pricing can be a bit high on some products. What business problems are you solving with the product? What benefits have you realized? Gives us another option for DID coverage.

Carrier & Porting Support

What do you like best? Lee has always been highly supportive and responsive to our requests. I appreciate his efficiency, hard working, and how friendly he always is! What do you dislike? Really nothing. I enjoy working with Lee and all of the reps we work with at BW. What business problems are you solving with the product? What benefits have you realized? My company uses BW for phone call routing and porting numbers in and out of our services. I greatly benefit from the convenience ...

Bandwidth Review Kerry Skinner

What do you like best? The friendly and helpful associates that work along with you to assist with any issue or help resolve them What do you dislike? It sometimes takes a long time to get a response from some carriers. I Recommendations to others considering the product I would highly recommend Bandwidth What business problems are you solving with the product? What benefits have you realized? Solving ongoing issues in porting customer's number's. The benefit is having a ...

Bandwidth Has Our Back!

What do you like best? Timely service and quick responses to our tickets. Fast and thorough handling and resolution too. Our Account Manager, Lee Hull, takes our concerns and our requests for assistance and manages them with the kind of care and professionalism that makes Marchex feel like a valued client and not just an end user, like at a lot of other large telcos do. What do you dislike? There's nothing to dislike! Bandwidth's services and support continue to improve. What ...

Bandwidth

What do you like best? They are very easy to work will and quick to respond. They make our company Spirit feel like we are a priority. What do you dislike? I can not say I have run into any issues as of right now. What business problems are you solving with the product? What benefits have you realized? TN request and escalation