Bandwidth

Bandwidth Dashboard

What do you like best? - Portal functions such as porting information, number check, DID ordering numbers, project status What do you dislike? On the new Ordering Numbers Portal, there is no way to select more than one number at a time or select all. The old Portal still better than the new one. Recommendations to others considering the product Easy Portal and awesome Support Team. What business problems are you solving with the product? What benefits have you realized? Easy ...

LNP Directory

What do you like best? Prompt replies when calling for an issue. Quick replies to support tickets too. What do you dislike? Off Net ports, using a 3rd party to port.Makes prices higher, makes porting times slower, a lot of control is lost with 3rd party carriers. Changes to off net ports are not automatically seen, opening a ticket or calling is required. Off net ports require a automatic activation at 11:30 am. What business problems are you solving with the product? What ...

Amazing Culture

What do you like best? Bandwidth feels less like work and more like a home away from home. They invest time and money into their people which allow's for continuous personal and professional growth. In return, you will find that Bandwidth people will go above and beyond for each other and their customers. What do you dislike? I really don't like how helpful their customer service is when I am having an issue. What business problems are you solving with the product? What benefits ...

Ease of Use, Reliability and Good Service Team

What do you like best? The UI is easy to use, and straight forward for porting. No penalties for cancelling small-medium ports. The service is reliable and the service team is always great every time I work with them. What do you dislike? The number inventory is sometimes lacking, or offers numbers that aren't local based on ZIP code. I usually check behind them now to confirm. Also, if I am having number issues, it takes an hour at the least for a number trap to be run. What business ...

Provisioning Specialist

What do you like best? Bandwidth customer service reps are very friendly and professional. It's always a pleasure working with Kerry Skinner along with her peers try to give the best possible customer service when calling into support. Kerry always goes above and beyond the call of duty. If she's unable to help she will get you connected to the right party. Our company will continue to use Bandwidth along with their great portal enhancements. The callback feature when calling into ...

Kerry Skinner is awesome

What do you like best? I like the layout of the dashboard and how I can generally get someone on the phone quickly if I call in What do you dislike? I don't like the separation of the dashboard and the support page. What business problems are you solving with the product? What benefits have you realized? It makes it very straight forward on how to order and port over numbers. If I am ever having trouble, Kerry Skinner is quick to help.

Great Team to work with

What do you like best? Bandwidth is so fast and efficient. When I submit a request it's worked extremely fast. What do you dislike? We do not have any issues with bandwidth and how they work What business problems are you solving with the product? What benefits have you realized? Verifying e911 addresses

Bandwidth Reps are the best

What do you like best? Their Reps know what they are doing and try to help out in all they can and give me understanding on things and processes I don't know. What do you dislike? They don't have strict procedures for allowing numbers to port out. Recommendations to others considering the product Better safety procedures for porting out so none of our customers get slammed What business problems are you solving with the product? What benefits have you realized? Ports mostly. The ...

Competent. Reliable.

What do you like best? Easy to use/navigate user interface. Implementation of suggested enhancements. What do you dislike? Haven't found anything yet and we have been working with Bandwidth for over 5 years. What business problems are you solving with the product? What benefits have you realized? Moving our 911 services to Bandwidth has saved time, reduced the number of reps needed to perform work and simplified a very complicated, cumbersome process into one that is very streamline.

Bandwidth is a vendor I deal with on a daily basis

What do you like best? Bandwidth and I had a rough start, Bandwidth is a vendor for my company and there where issues at first. We where assigned a project manager that assisted with resolving our issues. After 8 months we are issue free in my department. Their website is easy to maneuver in and requests are normally processed very quickly. What do you dislike? I would like to have the ability to set a disconnect date in the web portal, instead of holding my disco orders until the ...