Bandwidth

Very pleasant & Effective

What do you like best? I love that Kerry Skinner helps with all our needs in a timely manner. What do you dislike? I dislike that there are a lot of personal changes in the "port in" department. I also dislike that we have to call the port in department for updates/requests. What business problems are you solving with the product? What benefits have you realized? Bandwidth helps me with CSR information to help clear rejections. Kerry helps us with any escalations we have.

Great Experience

What do you like best? The extra time and care they give to your accounts and tickets. What do you dislike? It is hard to get a person on the phone during the busy hours. What business problems are you solving with the product? What benefits have you realized? They help assist us with our porting.

I work with Bandwidth's porting and feature services department

What do you like best? Bandwidth's porting department is always quick to help with any situation. They are always kind and professional while doing so. What do you dislike? When you put in a ticket for directory listing, it takes a while for someone to answer your question. This department does not seem to be as efficient as the porting department. What business problems are you solving with the product? What benefits have you realized? Bandwidth provides a large footprint of ...

Great text API and support

What do you like best? Speed of the API, pricing and support have all been great. Very happy with the API in general. They have also been good to listen and work with us in terms of discussions about the 1 message per second sending limit. The documentation and portal also work well and the API is logically laid out. When I have had questions on the API support was very helpful. What do you dislike? Phone number availability in some areas is limited but bandwidth has ordered phone ...

Professional in every way

What do you like best? I am a people person, so as much as I like to get the job done, the way I'm treated is extremely important to me, and that is what Bandwidth provides. What do you dislike? Sometimes the ticketing process is not of my preference. Waiting on a response via email when an issue...that in my eyes may be a big issue...gets addressed or resolved. What business problems are you solving with the product? What benefits have you realized? We provide reliable Video ...

Very appealing and well put together

What do you like best? The new site is very nicely put together and gathers the applicable products within easy reach. What do you dislike? I cannot find anything at this point I dislike, What business problems are you solving with the product? What benefits have you realized? Moving from legacy 911 to BW.coms product.

Bandwidth - solid company; solid network; solid support and personnel

What do you like best? One thing - the network. We have really not encountered any major network outages. Small, little stuff (who doesn't have that but large network issues are non existent. I also like the way that they attack issues that they may have. When I am involved, it is normally an escalation but I find there is no need for me to hold my breath and stamp my feet to get issues solved. The team jumps in and figure out what is wrong. Bandwidth's TAC Team should teach all the other ...

Reliable Customer Oriented Telecom Company in US

What do you like best? I like their quick response and solution to the problems. They have great pricing and products that are better than expectation. What do you dislike? Other than the occasional billing issues, I am very satisfied. What business problems are you solving with the product? What benefits have you realized? We use Bandwidth for US inbound numbers, termination services and SMS. It's seamless process to order and implement. Portals are great but there's always room ...

Review of Bandwidth.com

What do you like best? Their quick customer response and friendly and helpful representatives What do you dislike? Navigating their site for certain things Recommendations to others considering the product I highly recommend Bandwidth.com What business problems are you solving with the product? What benefits have you realized? Needing a good phone provider. Having a consistent, easy to deal with provider for internal use and also to resell to our customers

Bandwidth is a great partner.

What do you like best? Bandwidth has been very flexible and easy to work. The onboarding process has been straightforward and easy. What do you dislike? Different platforms/logins for different functions. What business problems are you solving with the product? What benefits have you realized? Bandwidth is providing us with Origination and Termination service, helping us to expand our footprint, and add redundancy to our voice network.