AppFolio Property Manager Reviews in January 2025: User Ratings, Pros & Cons

Charging $2.49 for ACH payments is this…

Charging $2.49 for ACH payments is this company’s way of making money off the tenant on top of the money they make off the management company. Rip off!

STEALING from families to PAY A BILL!

charging families to PAY BILLS!? This is outrageous! There is no fee to transfer money via ach and they are force placing fee of 2.49 to PAY MONEY! They do not have a website with any working human in customer service not phone number to reach to ask questions on what options there are. Landlords that are forcing tenants to use this are charging US to pay the landlord money!!!! This is insane! This company has a black eye allowing landlords to bill us to pay the landlord- should be paid by ...

"User friendly, variety of features, always improving/updating and great support services!"

What do you like best about AppFolio Property Manager? This is our MAIN program in the office; therefore, I use it every single day. It's always open on one of my Internet tabs on Mozilla. The actual layout of the homepage, including the color scheme of the program, is easy to follow, read, understand, and pleasing to the eye (soft blue hues). You can easily keep track of vendors, owners, tenants and billing/invoicing. I think it's a quick program to learn even though there are so many ...

Customer service is zero

Customer service is zero, but the software is great pray you never have to contact them. You can never get someone on the phone, the robot that chats with you has predetermined answers that have nothing to do with your issue. I need to update my payment status. I was locked out, and could not reach anyone to update payment info..... please call me apfolio 559-461-7368

"Best software ever"

What do you like best about AppFolio Property Manager? It's easy to work with and I can always review the log to check who made changes to any file, which is not offered by any other software and we love it.

"Appfolio is the best software."

What do you like best about AppFolio Property Manager? Appfolio is very user friendly and easy to navigate. What do you dislike about AppFolio Property Manager?

Appfolio WAS a Leader

Appfolio was a clear leader in the association market space. We were with them for over 5 years. We were not only a user of the product, but we also participated in several software forums to identify improvements. To say we were all in is an understatement. Two major concerns...First, they pushed for over a year to work and get our customers to use the online portal to the maximum extent possible. We agreed with this and saw the value. We had a 93% participation rate. Unfortunately, the ...

NOT WORTH THE TIME OR MONEY!

NOT WORTH THE TIME OR MONEY to use. Basic things are overly complicated and requires manual entry what's the point when you can make a spreadsheets without paying subscriptions for the entire lifetime you have the rental. wish I wouldn't have wasted my money with this company and hope this review helps someone.

Customer service has become very hard…

Customer service has become very hard to come by. Obnoxious change to tenant ach fees shows the arrogant nature of this company. Their "vote" method of improving things sucks, especially when you just need something done.

Easy to use and great functionality

The system works very well, and the team works on upgrades that are suggested by the actual users. For commercial properties there are still some things that could be better, but we were told at the conference this year that commercial would be a focus in 2024. Hope so!!