Annex Cloud

Speed to Market

What do you like best? Social Annex offers a lot of tools and solutions that are constantly improving.They seem to work faster than most others we have worked with. What do you dislike? Many of the solutions are very templated creating limitations in design. But at the same time, it is formualic enough to move quickly. Recommendations to others considering the product: Yes, I think this product is great. It's easy to use, quick to imlement, and their dedication to your success ...

A "Can Do" Partner for Our Business

What do you like best? Annex Cloud's "can do" attitude has been key to developing our custom image gallery. They've proven to be very flexible and willing to take on projects outside of their core competencies. They are also extremely responsive - turning around requests for data uploads and custom reporting with little notice - and answering emails during off hours or weekends. This is much appreciated, as our urgent projects, bug fixes or requests from upper management are given ...

Robust tools, team is easy to work with

What do you like best? With Annex Cloud we gained a lot of functionality that we previously didn't have for marketing our ecom business and developing relationships with and opportunities for our customers. What do you dislike? ADA compliance requires customization beyond out of the box. What problems are you solving with the product? What benefits have you realized? User-generated content in product reviews. Finally realizing the loyalty program goals we'd set forth long ago ...

Marketing/Ecomm

What do you like best? I like the gallery page for users/web visitors to get to via the linked hashtag at the bottom of the social annex scroll of our site. The customer service team (Jacob) has been great to work with- all questions are answered and updates are made to the site accordingly. What do you dislike? N/A N/A N/A N/A What problems are you solving with the product? What benefits have you realized? Refer-a-friend.

Great way to feature UGC

What do you like best? I like how easy it is to approve/decline content and have it show up on my website feed What do you dislike? lots of hand-holding and checking to see if things have been fixed Recommendations to others considering the product: I'd like a higher level of customer support. I feel like when I had a question or suggestion I was patronized. I wanted hashtag and tagged content to be in my feed and it was a constant battle. I wanted all content to be tagged ...

Annex Cloud general review

What do you like best? User friendly simple direct and easy to navigate What do you dislike? Glitches. Not much more. Seems like a great idea What problems are you solving with the product? What benefits have you realized? Referral marketing

Amazing software

What do you like best? Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. What do you dislike? In the beginning ...

Social Annex

What do you like best? The account managers are very friendly and responses to emails are prompt. They are enthuastic about the work that they produce What do you dislike? The platform isnt that easy to use in the backend What problems are you solving with the product? What benefits have you realized? We have found that if a customer doesnt re-purchase whithin the first 6months they will probably never purchase again. Loyalty should help engage our customers and push them to 2nd ...