WorkWave Service Reviews in January 2025: User Ratings, Pros & Cons

Manage Multiple Business from one.

What do you like best? WorkWave Service is a cloud-based field service arrangement. It offers portable and work area applications to interface field laborers to the workplace to give perceivability into what is happening in the field. WorkWave Service's dashboard gives real-time, actionable information, especially when paired with the versatile application. A variety of planning features allow clients to manage services, service packages, repeating occupations, and one-time work orders. ...

Flexible with zero focus on usability, sales or customer support

What do you like best? It's flexible. You can manage multiple business units. What do you dislike? It's incredibly hard to learn, has too many options and when you want to change something, you might end up clicking through 16 pages. There is a lack of real sales tools (no e-sig, not follow up emails for estimates, no contract signing, etc), internal communications tools (no messaging, notifications or chat) or customer portals (customers have zero insight into payment/history). They ...

I like it WW but it could use some updating making for less steps.

What do you like best? I love the scheduling and the ability to see the appointments and teams by miles! What do you dislike? I dislike there are often too many steps to get to one change. I think it could be simplified. Recommendations to others considering the product: Just continue to improve and be there when a customer needs answers and questions! What problems are you solving with the product? What benefits have you realized? The fact that we can see our team on a ...

WorkWave Services

What do you like best? They are constantly working at making the system better for each individual business. Great at emailing and calling us back or answering work related questions. And always quick on fixing any issues at the moment. Very open to our ideas and implementing them to help make the system personal for our business needs. What do you dislike? When the system has issues, which is seldom. I find some of the changes confusing at first when they are upgrading it. It takes ...

Seemless Transitioning From Qxpress

What do you like best? The training classes, The experienced staff, The way they listen to new ideas you present to help your business run smoother. Most of all, knowing whatever my questions may be. They are always answered within a timely manner. great software! What do you dislike? A little less flexibility in noon chargeable items, invoicing time frames What problems are you solving with the product? What benefits have you realized? The discontinuation if Qxpress and moving ...

Workwave has a long way to go...

What do you like best? Overall, the user interface and design is straightforward and mostly easy to navigate. I really like that Workwave offers a multi-company dashboard to see your whole company at a glance which could allow you to keep track with various areas of your company. Workwave is compatible with Quickbooks Online, which is a must for our company. When it comes to their customer service, I would give Workwave a 9/10. Their support representatives have always given a quick ...