Marchex Reviews in December 2024: User Ratings, Pros & Cons

"marchex was asleep at the wheel - way too mauch spam calls and lost customers because of"

What do you like best about Marchex? Great way to track marketing channel quality What do you dislike about Marchex? marchex ignored our complaints for over two years on the amount of spam calls going to our customers. At one point more than half the calls from over 200 customers were spam. This cost us big time Recommendations to others considering Marchex: Find another company that uses technology to block spam calls. Marchex ignored for us ever. We finally switched to another ...

"Over Complicated, Unreliable, and Lack of Knowledgeable Support Staff"

What do you like best about Marchex? How you can set hand pick mulitple numbers on a website to swap with a webpool. What do you dislike about Marchex? Pretty much everything. The call grading is terrible, the system is unreliable and experiences outtages regularly. We lost clients BECAUSE of Marchex. Sending duplicate events into Analytics and bulk uploading hundereds of events after an outtage. The support team doesn't know how to fix anything. Our onboarding was doen COMPLETELY wrong and ...

"Expensive..."

What do you like best about Marchex? I would say their billing practices of net 30 terms. What do you dislike about Marchex? The pricing is outrageous compared to other companies, there are little to no reports, and features are extremely limited. Recommendations to others considering Marchex: Give my experience with other call tracking companies, consider shopping around. It all depends what features would benefit your business but at the end of the day, we found Marchex to be expensive ...