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Compare ServiceNow Customer Service Management vs xMatters

Overview

Description

ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all ... Read More

xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More

Pricing Options
  • No free trial
  • Not Available
  • Free Trial available
  • $16,
Spotsaas Score

8.5/10

Spot Score

9.4/10

Spot Score

Features

Total Features

14 Features

9 Features

Unique Features

      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $16,
          Pricing Pans

          Monthly Plans

          Yearly Plans

          • Not Available
          • Not Available
          Pricing Pageservicenow-customer-service-management pricingxmatters pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available

          User Reviews

          User Ratings

          No Reviews

          not-available-review

          4.4

          ( 897 )

          5

          0

          4

          0

          3

          0

          2

          0

          1

          0

          Integrations

          Integration with other apps

          No Integration information available.

          Jira
          Jira

          Product Management Software

          Slack
          Slack

          Business Instant Messaging Software

          New Relic APM
          New Relic APM

          Application Performance Monitoring (APM) Tools

          Media and Screenshots

          Screenshots

          No screenshots available.

          Test the integration
          Videos
          video-0
          video-0

          Alternatives

          Alternatives

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          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].