AI is moving fast, SaaS is evolving even faster, and March 2025 was no exception. From powerful new AI launches to major funding rounds and one massive acquisition, this month gave us plenty to talk about. But amidst all the noise, there’s one question business leaders should be asking right now:
Is your helpdesk software keeping up with how AI is reshaping support?
In this blog, we’re breaking down the most important SaaS and AI news of the month, spotlighting emerging tools, and sharing why helpdesk tech is undergoing a serious upgrade in 2025.
Newly Launched AI Tools
AI tools are getting sharper, and this week brought two solid launches worth your attention. Whether you’re deep into data or managing enterprise workflows, there’s something new to explore. Luzmo is making analytics more visual and intuitive, while PwC’s Agent OS is all about getting AI agents to work together smarter.
Luzmo AI Analytics
Luzmo’s AI latest release in mid-2025 brings powerful AI capabilities to business analytics. Built for teams that want fast, actionable insights without needing data science expertise, Luzmo’s AI Analytics tool turns raw numbers into easy-to-understand dashboards.
It doesn’t just display data—it interprets it. Using AI, Luzmo highlights patterns, pinpoints trends, and offers clarity on what’s driving results. Whether it’s sales performance, customer behavior, or operational bottlenecks, Luzmo gives users the tools to make informed decisions—fast.
What makes it stand out
- User-friendly visuals: No more clunky spreadsheets or endless filters. Data becomes interactive and visual, so anyone on your team can explore insights.
- Built-in intelligence: The platform suggests charts and identifies key data points automatically.
- Scales with your business: From startups to large teams, it adapts to different needs without overwhelming the user.
Perfect for
Marketing, product, operations, or BI teams looking to simplify reporting and uncover opportunities in real time.
🎯 Free Trial: Available
📺 Also features an AI chart generator embedded directly in the dashboard editor.
Agent OS by PwC
PwC’s Agent OS is a major step forward in enterprise AI orchestration. Rather than using AI in isolation, this platform acts as a central command for deploying and managing multiple AI agents that can talk to each other—and your internal systems.
It’s built for complex environments where companies need AI to do more than just automate small tasks. With Agent OS, you can design workflows where multiple agents coordinate efforts across various departments, tools, and cloud providers.
Whether it’s responding to employee requests, syncing data between platforms, or managing internal operations, Agent OS gives enterprises a smarter way to put AI to work—without disrupting existing processes.
What makes it stand out
- Cross-platform integration: Compatible with Anthropic, Google Cloud, and Azure, so it fits into the tools enterprises already use.
- Custom agent design: Companies can create agents to match specific use cases—support, finance, HR, and more.
- Enterprise-grade coordination: AI agents don’t work in silos—they collaborate to solve complex, multi-step tasks.
Perfect for
Large organizations and IT teams looking to unlock AI automation across business functions with full control and security.
🚫 Free Trial: Not Available
5 AI Helpdesk Tools to Watch
Customer support has evolved far beyond just answering tickets. Today’s helpdesk tools use AI to speed up responses, personalize interactions, and streamline support across channels. These five tools are making support smarter, faster, and easier to scale.
SysAid
SysAid is an IT helpdesk platform that combines service management, ticketing, asset tracking, and automation. It’s designed for internal teams handling technical issues and recurring service disruptions.
AI features like automatic ticket categorization, self-service portals, and incident tracking help reduce manual workload. It’s especially useful for IT departments aiming to improve resolution times and stay organized.
LiveAgent
LiveAgent is an all-in-one customer support platform offering live chat, ticketing, email, voice calls, and social media integration. It brings all customer communications into one centralized view.
With smart automation rules and AI-assisted routing, teams can quickly prioritize and resolve tickets. Its versatility makes it a strong choice for companies needing real-time, multichannel support.
Help Scout
Help Scout is built for growing support teams that want a clean, collaborative interface and strong automation tools. It supports shared inboxes, help center articles, and customer profiles.
Its AI features assist with reply suggestions and workflow triggers, helping teams focus more on the customer than the admin work. It’s a great fit for businesses scaling from small teams to enterprise-level operations.
Zoho Desk
Zoho Desk is a cost-effective helpdesk solution with built-in AI support through its assistant, Zia. It handles multichannel tickets, automates workflows, and supports knowledge base creation.
Zia helps predict ticket sentiment, recommends responses, and flags anomalies for faster issue resolution. With free and affordable plans, it’s a strong option for startups and SMBs.
Gorgias
Gorgias is purpose-built for eCommerce companies and integrates deeply with platforms like Shopify, Magento, and BigCommerce. It pulls order data into the support dashboard for faster, more informed replies.
AI tools help detect intent, automate repetitive tasks, and trigger macros for instant answers. It’s especially useful for support teams handling a high volume of product and shipping-related queries.
Trend of the Week
GSA’s AI Tool Signals Shift Toward In-House Government AI
The U.S. General Services Administration (GSA) has quietly launched a new AI tool built entirely in-house—marking a significant shift in how the federal government approaches automation and digital transformation.
Rather than depending on third-party AI solutions, the agency developed its own platform with privacy, control, and federal compliance at its core. The tool is designed to enhance government workflows, streamline internal processes, and improve efficiency across departments.
What’s the Buzz?
- Developed over 18 months during the Biden administration with a strong emphasis on security
- Created specifically to meet federal privacy and compliance standards
- Adoption is optional, but it’s gaining traction among government teams for routine task automation
Why It Matters
This move represents a broader trend in the public sector: building secure, customized AI tools in-house instead of relying on commercial platforms. With rising concerns around data control and privacy, GSA’s approach could inspire similar initiatives across other government bodies.
It’s a reminder that AI’s impact isn’t just in business—governments are rethinking their tech stacks too.
Funding & Acquisition Highlights
This month saw major investments in AI—from personal assistants and healthcare innovations to sustainable industry solutions. Plus, a billion-dollar acquisition that’s set to reshape enterprise automation.
Funding Highlights
- Yutori Raised $15M working on AI personal assistants that can handle complex tasks autonomously. This funding will help accelerate development and bring its assistants closer to real-world business applications.
- DeepIP Secured $15M focuses on automating the patent drafting process using AI. The new funding will boost its R&D and help expand its tools across legal and intellectual property sectors.
- Supira Medical Raised $120M is developing AI-powered cardiovascular devices to improve diagnosis and treatment. The funding will support clinical trials and the path to commercialization.
- GravitHy Secured €60M to bring AI into sustainable industrial processes, such as clean energy and carbon reduction. The investment will fuel product development and industrial pilot projects.
Acquisition Spotlight
ServiceNow Acquires Moveworks – $3 Billion Deal
ServiceNow’s acquisition of Moveworks marks a strategic move to strengthen its AI capabilities. By integrating Moveworks’ intelligent agents, ServiceNow aims to boost automation across enterprise support and internal operations.
Tool Highlight
Zendesk Support: Streamlining Customer Service with AI and Simplicity
Zendesk Support is a cloud-based helpdesk solution designed to help businesses manage customer service efficiently across multiple channels. With a clean, intuitive interface and minimal learning curve, it’s a favorite among support teams that value speed, automation, and ease of use.
Whether you’re a small startup or a large enterprise, Zendesk brings structure to support workflows—helping agents resolve tickets faster while maintaining a personal touch. Its smart use of AI and automation cuts down on manual work, allowing teams to focus on what really matters: keeping customers happy.
With support for email, chat, phone, and social media—all under one roof—Zendesk ensures that your team never misses a message and your customers always feel heard.
Key Features of Zendesk Support
Ticketing System
Zendesk offers a centralized ticketing system that consolidates all customer interactions into one view. Whether requests come through email, chat, phone, or social media, they’re automatically categorized, tracked, and prioritized. This ensures nothing gets missed and every issue is addressed with the right urgency.
AI-Powered Automation
Zendesk’s AI features include smart bots that suggest responses, resolve common queries, and guide customers to the right resources. You can automate repetitive tasks like assigning tickets, tagging requests, or sending follow-up emails—freeing up agents to handle complex problems that need human input.
Omnichannel Support
Support doesn’t stop at email. Zendesk connects with all major customer communication channels—including live chat, voice calls, social media, and even messaging apps like WhatsApp. Agents can switch between channels without losing context, while customers get consistent service wherever they reach out.
Advanced Analytics & Reporting
Track support performance with built-in analytics dashboards. Zendesk provides insights into ticket volume, resolution times, agent productivity, and customer satisfaction. You can also create custom reports to align with your KPIs and get a better handle on where your support team is excelling—or where it needs improvement.
Self-Service & Knowledge Base
Zendesk helps you build an AI-powered help center filled with articles, FAQs, and guides. Customers can find answers themselves 24/7, reducing the number of incoming tickets. AI tools also suggest relevant help content to users based on their queries, boosting efficiency and satisfaction.
Pricing
- Free Trial: Available
- Starter Plan: $19/month
Bonus Resource
Watch the Zendesk Overview Demo on YouTube to get a walkthrough of the platform in action and see how it fits into your customer support strategy.
Quote of the Week
“AI will perform tasks requiring specialized skills, making great medical advice and tutoring free and commonplace.”
— Bill Gates
Final Thoughts
March 2025 showed us just how fast AI and SaaS are moving—transforming everything from analytics and enterprise automation to helpdesk support and even government operations. With powerful new tools like Luzmo and Agent OS, smarter helpdesk solutions, and major investments shaping the future, it’s clear that innovation isn’t slowing down anytime soon.
Whether you’re scaling your support team, exploring AI-driven insights, or just trying to stay ahead of the curve, now’s the time to rethink your stack. The smartest teams aren’t just adapting—they’re leading.
Let the breakthroughs of this month inspire your next big move.
