Cognigy has secured $100 million in Series C funding round. This new capital will accelerate its mission to provide AI-driven customer service on a large scale.
Cognigy, an AI-first customer service automation, announced a $100 million Series C funding led by Eurazeo Growth, with participation from existing investors such as Insight Partners, DTCP, and DN Capital.
The new funding will help the company expand globally and boost its R&D in Conversational AI and Generative AI. This will lead to more advanced and user-friendly customer service solutions and faster development of cutting-edge AI-first technologies that deliver concrete ROI.
“Delightful customer service is a top priority for enterprises and is one of the pain points pervading every industry that technology has not been able to solve successfully to date. Cognigy’s enterprise-grade orchestration layer for AI Agents works alongside human agents to deliver a highly effective, personalized service on any channel,” (Raluca Ragab, Managing Director, Head of UK and DACH of Eurazeo Growth)
“We spoke to a large number of Cognigy’s customers as part of our research and, without exception, they all would recommend Cognigy because the platform enables them to reach a very high level of automation (70%+) across millions of conversations with no latency, which is very complex to do. We are proud to support Cognigy’s global growth and mission to revolutionize conversation automation for the enterprise. This investment aligns perfectly with our Eurazeo Growth strategy of supporting European AI champions and scaling them up to become global category leaders,” (Romain Mombert, Director of Eurazeo Growth)
“The market opportunity for AI-first customer service is immense. Enterprises across all industries are recognizing the critical need for efficient, scalable, and personalized customer interactions. Our platform delivers and manages AI Agents that revolutionize the customer service landscape, providing businesses with the tools to exceed customer expectations and drive loyalty. This funding will enable us to seize this opportunity, expand our global footprint, and continue to innovate our platform to meet the evolving needs of our clients.” (Philipp Heltewig, Co-founder and CEO of Cognigy)
About Cognigy:
Cognigy provides a cutting-edge AI Agent platform for voice and chat. Cognigy.AI enables businesses to deliver instant, personalized service in any language and communication channel. Cognigy boosts customer satisfaction and supports employees in real-time by combining Generative and Conversational AI to create AI Agents. Its customers include Frontier Airlines, Bosch, Mercedes-Benz, Lufthansa Group, and Toyota.
Over the past year, the platform has experienced significant growth, handling hundreds of millions of interactions.
(Source & Image Credit: Cognigy)
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